1. Introduction & Ownership

Welcome to Sleepinzzz (accessible at sleepinzzz.com). Sleepinzzz is an official home furnishing and sleep products brand of Mittal Texo Fab, founded in 1980 and headquartered in Panipat, Haryana, India.

We respect your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your data when you visit our website, communicate with our WhatsApp concierge, place orders, or interact with our advertisements (including Meta platforms).

2. Information We Collect

We collect information in the following categories:

• Information You Provide Directly: Name, delivery address, contact phone number, email address, mattress size/specifications, and messages sent when you initiate an enquiry or place an order via our WhatsApp buttons or contact form.
• Order & Transaction Details: Products selected, chosen payment method (Cash on Delivery or direct bank/UPI options), delivery schedule instructions, and customer feedback.
• Device & Usage Data: IP address, device type, operating system, browser version, pages viewed, time spent on pages, and referral URLs.
• Marketing & Advertising Data: Identifiers collected via standard tracking technologies, including the Meta Pixel, to measure advertisement effectiveness and display relevant promotions on Meta platforms (Facebook and Instagram).

3. How We Use Your Information

Your personal data is used solely for legitimate business purposes:

• Processing and fulfilling your orders for mattresses, pillows, quilts, cushions, and bedding.
• Coordinating door-to-door delivery with verified courier and logistics partners across India.
• Providing dedicated customer assistance via WhatsApp and telephone.
• Handling returns, warranty coverage, or service replacements.
• Optimizing our website usability, catalogue discovery, and advertising campaigns.
• Complying with applicable Indian legal, statutory, and accounting obligations under the Digital Personal Data Protection Act (DPDPA), 2023.

4. Cookies, Pixels & Third-Party Technologies

We employ standard cookies and conversion tracking tools such as the Meta Pixel. These technologies help us understand how visitors interact with our website after viewing our advertisements on Facebook or Instagram. This data is collected in aggregate or pseudonymized form to improve marketing relevance.

You can adjust your browser settings to refuse cookies or alert you when cookies are sent. You may also manage your Meta ad preferences directly through your Facebook and Instagram account privacy settings.

5. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data to third parties for commercial gains. We share information only with trusted service partners under strict confidentiality agreements:

• Logistics & Courier Partners: Necessary delivery details (name, shipping address, contact number) to safely deliver your products.
• Communication Providers: WhatsApp Business API and telecom networks to deliver order confirmations and customer service updates.
• Legal Authorities: Only when required by law, subpoena, or law enforcement authorities.

6. Data Security & Storage

We implement industry-standard physical, technical, and administrative safeguards to protect your personal data from unauthorized access, alteration, or disclosure. All data transmissions are encrypted using standard HTTPS/TLS protocols.

7. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Request confirmation of whether we process your personal data.
• Request correction or updating of inaccurate or incomplete information.
• Request erasure of your personal details, subject to statutory retention requirements.
• Opt out of marketing communications at any time.

8. Contact & Grievance Redressal

For any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Grievance Officer: